Returns and Exchanges

Last updated: November 2026

Our promise

We want you to be happy with your order. If something is not right, let us know and we will help.

Damaged, defective or incorrect items

If your item arrives damaged, defective or is not what you ordered, contact us within 14 days of delivery with your order number and a photo of the problem. We will replace the item or refund your purchase.

Sizing exchanges

Many of our products are decorated or made to order, so we cannot accept returns for change of mind or incorrect size selection. Please review the size options on each product page before ordering. If you have a sizing question, contact us before you order and we will be glad to help.

Refunds

Approved refunds are issued to the original payment method. Please allow several business days for the refund to appear on your statement.

Cancellations

If you need to change or cancel an order, contact us as soon as possible. Once an order has been produced or shipped, it may no longer be possible to cancel it.

Seasoning and consumable items

For food and seasoning products, contact us right away if there is a problem with your order and we will make it right.

Questions? Reach us through our Contact Us page or email store@viejocreek.com.