Shipping Policy

Last updated: November 2026

Where we ship

We currently ship to addresses in the United States.

Processing time

Orders are processed as soon as possible after payment. Many of our items are decorated or made to order, so processing can take longer during busy periods. You will receive an email when your order ships.

Shipping rates and carriers

We ship with the United States Postal Service. Rates are calculated at checkout based on the weight of your items and your delivery address, and you can choose between the available USPS service levels.

Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Delivery times

Delivery times are estimates provided by the carrier and are not guaranteed. Delays can occur because of weather, holidays or carrier issues.

Incorrect addresses

Please double check your shipping address before placing your order. We are not responsible for orders delivered to an incorrect address entered at checkout.

Lost or damaged packages

If your package arrives damaged or does not arrive, please contact us within 14 days of the expected delivery date and we will work with you to make it right.

Questions? Reach us through our Contact Us page or email store@viejocreek.com.